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Understanding User Roles in Pollen Pollen offers different user roles to ensure the right level of access and permissions for each team member. Below is a breakdown of each role and its capabilities within the platform.
Organization Admins
Organization Admins have the highest level of access across all companies within Pollen. Their permissions include:
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Access to all companies within the organization
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Ability to add new companies
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Inviting users to any company
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Managing plan and billing details
Company Managers
Company Managers have broad control over specific companies assigned to them. Their permissions include:
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Access to designated companies
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Creating, scheduling, approving, and publishing posts
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Access to the media library
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Inviting users to their assigned company/companies
Contributors / Authors
Contributors and Authors have a more limited role focused on content creation. Their permissions include:
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Drafting and scheduling posts for approval
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Access to the media library
View Only
This role is for users who need access to review content but not make changes. Their permissions include:
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Viewing assigned company/companies
Each role ensures that users can efficiently contribute to their team’s workflow while maintaining appropriate security and oversight. If you need to update a user’s role, contact your Organization Admin for assistance.